Key objectives of the reform programme include driving an improvement in customer service and expanding effective neighbourhood policing.
- Call Handling
- Citizen-focused Policing
- Community Safety Scheme
- Community Support Officers
- Customer Service Standards
While confidence in the police is still high, we need to ensure that we meet the twin demands of consumer culture and rising public expectations of customer service.
The White Paper set out our commitments to deliver:
- The roll-out a neighbourhood policing approach to all forces by 2008
- A right to regular information for each citizen on how their local policing team is performing and a clearly named and easily contactable local beat officer
- National standards of customer care setting out the quality of service each citizen can expect whenever they have contact with the police
- Improved call handling, including a single number for non-emergency calls, eg about noisy neighbours or rowdy gangs of youths
- New duties for police and CDRPs to engage and at the local neighbourhood as well as city or borough wide and work directly with local people to identify the problems that are most important to them
- The right for local communities to trigger action by the relevant agencies to deal with persistent problems of crime and disorder.