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Information on the complaints procedure for the NHS, social services and Department of Health.
How to use the Department's complaints procedure.
NHS staff do whatever they can to ensure you are treated properly and promptly. However, sometimes things do go wrong. There is now a standard complaints procedure throughout the NHS.
The Commission for Social Care Inspection (CSCI) website sets out how to complain about a care service provider.
The Department of Health's Customer Service Centre deals with thousands of queries each week. This section answers some of our most frequently asked questions.
