Contact Defra

Contacting Defra

• Defra Helpline
• HQ contact details
• Contacting Defra Ministers
• Website contacts

Defra Helpline

For information on any aspect of Defra's work, please contact the Defra Helpline by telephone on 08459 33 55 77 or by email at helpline@defra.gsi.gov.uk

Calls can cost up to 5p per minute for BT users. Calls made using other service providers or mobiles may cost more.

The Helpline is available for general enquiries between the following hours: 9.00am to 5.00pm Monday to Friday.

If you need advice on Avian flu please call 08459 33 55 77 (9.00am - 5.00pm Monday - Friday) and choose the Avian Influenza option). For information on reporting dead birds...

From outside the UK the Helpline telephone number is +44 (0) 20 7238 6951.
There is also a minicom/textphone number for the deaf and hard of hearing: 0845 300 1998

Helpline staff can answer many of the questions put to them; however, if they are unable to answer an enquiry themselves, they will connect callers to other Defra staff who can deal with enquiries on specialist issues.

Please address faxes to the Customer Contact Unit.
The fax number is 020 7238 2188; from outside the UK: +44 (0) 20 7238 2188

Please send general postal enquiries to:

Defra
Customer Contact Unit
Eastbury House
30 - 34 Albert Embankment
London
SE1 7TL

HQ contact details

Our HQ postal address and telephone/fax numbers are as follows:

Department for Environment, Food & Rural Affairs
Nobel House
17 Smith Square
London
SW1P 3JR

Tel: 020 7238 6000 (switchboard). N.B. Only use this number to contact named members of staff whose direct line you do not know.

How to contact Defra Ministers

You can write to all Defra Ministers at the following address:

Defra
Nobel House
17 Smith Square
London SW1P 3JR

[See our "Defra Ministers" pages for further information]

Website contacts

If you have a query about our website, use our Feedback form. For technical queries or problems related to our site, you can also email Defra's Webmaster via webmaster@defra.gsi.gov.uk