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Complaint procedures

Information on the complaints procedure for the NHS, social services and Department of Health.

Complaints about the Department of Health

How to use the Department’s complaints procedure.



Complaints about the NHS

NHS staff do whatever they can to ensure you are treated properly and promptly. However, sometimes things do go wrong. There is now a standard complaints procedure throughout the NHS.



Complaints about local social services

The Commission for Social Care Inspection (CSCI) website sets out how to complain about a care service provider.




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Frequently asked questions

The Department of Health’s Customer Service Centre deals with thousands of queries each week. This section answers some of our most frequently asked questions.


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