The role of the team is to provide expertise in lean methodology to managers, clinicians and Department of Health, in order to support the delivery of timely access to patient centered  services, as outlined in the National Framework for Pathology Service Improvement.

• Heather Lockett, Communications Director email:mailto:heather.lockett@improvement.nhs.uk

The team has extensive experience across a number of clinical services. The expertise of the team includes:

• clinical engagement and leadership
• proven track record delivery of service improvements and redesign
• ability to inspire and motivate
• ability to challenge conventional thinking
• building sustainable improvement
• lean application
• capacity and demand application
• statistical process control