Website of the Department of Health
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Complaint procedures
Information on the complaints procedure for the Department of Health, the NHS, and social services.
Complaints about the Department of Health
If you have views about our services and the way they are provided, we would like to hear from you.
Complaints about the NHS
NHS staff do whatever they can to ensure you are treated properly and promptly. However, sometimes things do go wrong. There is now a standard complaints procedure throughout the NHS.
Complaints about local social services
The Commission for Social Care Inspection (CSCI) website sets out how to complain about a care service provider.
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Frequently asked questions
The Department of Health's Customer Service Centre deals with thousands of queries each week. This section answers some of our most frequently asked questions.
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