Privacy policy
This page explains how naturalengland.org.uk uses any information you give to us, and the ways in which we protect your privacy. The Data Controller is Natural England. If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you we are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
The Data Protection Act
Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party or government department unless you give us permission to do so.
What information do we collect?
You do not have to register to view most of our website, naturalengland.org.uk. However, some personal information is required if you chose to order publications, apply for a job or provide us with feedback. To download GIS data you need to register. Additionally, naturalengland.org.uk uses session cookies and we extrapolate site usage information from log files.
Ordering publications
When you order a publication, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.
This information will be passed to Communisis, our distribution agents, who will process and fulfil your order. This information is stored on our customer database for statistical monitoring and audit purposes.
Downloading GIS data online
The registration information we require: your full name, your organisation and your email address. This information is stored on our web server. This information is stored so that you do not need to re-register when you come back to the site. This information is also stored on back-up tapes to avoid loss of data.
Our Geographic Information Unit also keeps a record of your registration information for statistical monitoring.
Feedback
You can send us your feedback in a variety of ways.
By email: enquiries@naturalengland.org.uk
By post: Natural England
Northminster House
Peterborough
PE1 1UA
By phone: 0845 600 3078
By fax: 01733 455103
If this feedback is asking for information, we may need to contact other government departments to find that information. If your question is technical, we may need to pass it to our technology suppliers. We do not pass on any of your personal information when dealing with your enquiry. Once we have replied to you, we keep a record of your emails for six months for reference and audit purposes, after which it is deleted.
Applying for a job online
When you apply for a job online you will have to provide us with detailed personal information. Our Human Resources Services Team will retain your application form and other papers for at least six months to enable us to deal with enquiries about your application, after which time they will be destroyed. If you are not selected for the post but are a reserve candidate our Human Resources Services Team will hold your documents for a 12 month period in case a suitable alternative vacancy arising during that period.
Site usage information
In order to continuously improve our website, we use tracking technology which monitors user sessions via a Java applet which activates a session cookie. No information is stored on your computer and no personal data is obtained from this software.
What happens when I link to another site?
naturalengland.org.uk contains links to other websites, both those of government departments and of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read their privacy statement.
We do not pass on any personal information you have given us to any other site
Access to your information and contacting naturalengland.org.uk
For any enquiry or concern about our privacy policy, or to request access to your personal data contact our Enquiry Service via:
Email: enquiries@naturalengland.org.uk
Enquiry Service
Natural England
Northminster House
Peterborough
PE1 1UA
Tel: 0845 600 3078
We have to provide you with a readable copy of the personal data that we keep about you within Natural England’s service standards under the Charter Mark of 15 working days. There is no charge. Evidence of proof of your identity will be required.
It is both in our interest and yours to hold accurate data. If the data we hold on you is inaccurate in any way, where appropriate, you may have the data:
- erased
- rectified or amended
- complete
Dispute
We aim to ensure that we have resolved any matters satisfactorily, however if you are not satisfied with our response you may contact:
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 01625 545700
Fax: 01625 524510
DX: 20819 Wilmslow
Website: www.ico.gov.uk