Customer Service

FAQs

• Order and Payment FAQ
• Shipping and Delivery FAQ
• Membership FAQ
• EDU Online Store Europe and UK FAQ
• EDU Online store North America FAQ

Downloading

• Download Help

• Find a product serial number
• Serial number not accepted
• Replacement serial numbers

Getting the Trial

• Downloading trials
• Download help
• Trial CD/DVD

Expiration and Error Messages with Trial

• Early expiration
• Expiration
• Date change
• Trial will not run on my computer
• Missing serial number

• CS4 Upgrade FAQ
• Upgrade policy
• Adobe post-announce upgrade policy

• End User License Agreements
• End User License Agreement FAQ
• Installation on multiple machines
• Educational requirements
• About network license detection

• Training overview
• Training materials

• Product activation center

Overview

• I have a Connect Live service plan. What is my technical support entitlement?
• My account has been suspended; what should I do?
• I’m running out of Seats in my Meetings. What do I do?
• Can customers outside North America use the site?

Account management

• How can I manage my Connect Live Service Plan account information?
• My Connect account was paid for by my company. How do I assign my account to someone else to administer?

• Serial number not accepted
• Finding serial numbers
• Download help
• Installing upgrade to Flash Professional

• Pop-up advertisements
• Download Adobe Flash Player

• Upgrade policy
• Free upgrade policy
• Return policy

• Replacement CDs
• Replacement manuals