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On 1st October energywatch will merge with Postwatch and the National Consumer Council (including the Scottish and Welsh Consumer Councils) to form Consumer Focus, the new champion for consumers’ interests in England, Scotland, Wales and, for post, Northern Ireland.
Up to 30th September, you will still be able to get help from energywatch by contacting our helpline:
To prepare for energywatch closure on 30th September and to allow information from our website to be migrated to the new Consumer Focus website, we have now withdrawn our facility for submitting complaints and enquiries from this website.
If you have a question, please check the Your Questions part of this website. The answer you want might already be there, but if it's not please call our Helpline (08459 06 07 08).
If you want to submit your enquiry through a website, you will be able to do this from 1st October through Consumer Direct (www.consumerdirect.gov.uk), the Government helpline, which will be able to give you advice and information on how to complain.
