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On 1st October energywatch will merge with Postwatch and the National Consumer Council (including the Scottish and Welsh Consumer Councils) to form Consumer Focus, the new champion for consumers’ interests in England, Scotland, Wales and, for post, Northern Ireland.
In the first instance, any complaints on energy matters should be raised directly with your energy supplier. If you are not satisfied with the response you receive, you may be able to take up your case with the Energy Ombudsman.
To prepare for energywatch closure on 30th September and to allow information from our website to be migrated to the new Consumer Focus website, we have now withdrawn our facility for submitting complaints and enquiries from this website. Up to 30th September, you will still be able to get help from energywatch by contacting our helpline:
If you want to submit your enquiry through a website, you will be able to do this from 1st October through Consumer Direct(www.consumerdirect.gov.uk), the Government helpline, who will be able to give you advice and information on how to complain.
