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Communication channels

Adviser Online

 

Accessing AOL

When you begin a session a new browser window will open.

At the end of the session return to the Connexions Direct website by clicking the 'exit' button in the bottom right hand corner.

You can talk to an Adviser Online right now or read more below about how AOL works.

About AOL

Advisers only handle one contact at a time so you always have their full attention.

You may notice slight time delays during the conversation while an adviser is finding out the right information and thinking about their response to you.

When the adviser on line service is busy, web chats are kept in a queuing system. Please do not open more than one window at a time; this will not shorten your wait for an adviser as the web chat that you opened first will be the first to be answered. We appreciate your patience during busy times.

The Connexions Direct website contains a wide range of information - why not browse the site to see if you can find the particular information you need.

AOL and Schools and Colleges

You can talk individually to an adviser on-line while at school or college. BUT

If a whole class tries to access the service at once it may stop a young person in need getting through.

So, if you want to access Connexions Direct as part of a lesson, tell your teacher or tutor that they can email teachersupport@cxdirect.com to discuss their requirements in advance.

Confidentiality

You don't have to give your name or personal details if you don't want to.

Your information will not be shared outside Connexions Direct unless we think you or another young person are in danger or at risk. If we think you are in danger or at risk we will tell you and offer lots of support.

If you agree, we will share your information with specialist organisations who can help you further.

Cookies

During a session with an adviser a cookie will be sent to the computer you are using. No information is stored on your computer and no personal data is obtained by this cookie.

At the end of your session the cookie is automatically removed from your machine.

Advisers are here between 8am and 2am. Talk to us in confidence >>
 

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