Orders are accepted for payment by Credit and Debit Cards only in British Pounds Sterling. If you are shopping from outside the
If you are not completely satisfied with your purchase simply return it to us in its original condition within 7 days. On receipt by us of the goods we will be happy to exchange them or provide a refund to the Credit Card from which the purchase was made.
Should you wish to cancel your purchase entirely, please contact
Visitor Centres Manager
Tel: +44(0)1434 605555
This policy applies to all of our products except CDs and videos that you have unsealed.
Unless we delivered items to you in error, or an item is faulty you will be responsible for the cost of returning the goods to us.
For your protection in all cases we recommend that you use a proof of postage service provided by Royal Mail.
Please note: refunds for event tickets can not be granted if participants cancel within 48 hours of the event taking place.
We accept payments from the following cards - Visa (including Electron/Delta), Mastercard (Inlcuding UK Maestro), Switch, Solo.
Any reference made on our website to Credit Cards also includes Debit Cards.
Credit Card Security
Shipping & Handling
For postage costs please see the help page.
We will endeavour to deliver UK orders within 7 days, but please allow a maximum of 28 days for delivery. In the event that we are unable to satisfy your order we will contact you immediately and the appropriate refund will be made as soon as possible. Your statutory rights are not affected.
All prices displayed on this site are including VAT at 17.5% where appropriate. Orders from outside the
Our VAT Registration Number is 664904023
Northumberland National Park Authority does not disclose buyers’ information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
If you have any queries regarding your order please email us at:
© Northumberland National Park Authority, Eastburn, South Park, Hexham, Northumberland, NE46 1BS. United Kingdom.
Tel: +44 (0)1434 605555 Fax: +44 (0)1434 611675 View terms and conditions