Returns Policy
If you are not satisfied with the purchase please return to us in original condition within 7 days. On receipt by us of the goods we will exchange them or provide a refund to the credit card from which the purchase was made. To cancel your purchase entirely you should within 7 days of receipt return the item unused to:
Peak District National Park Authority
Online Shop Returns
Castleton Visitor Centre
Buxton Road
Castleton
Hope Valley
S33 8WN
You will be responsible for the cost of returning the items to us, unless it is our error or the goods are damaged. Please use the ‘proof of posting service’ provided by the Post Office.
Cards Accepted
We accept payments from the following cards - MasterCard, Solo, UK Maestro, Visa, Visa Debit/ Delta, Visa Electron.
Credit Card Security
Peak District National Park Authority uses Protx to process all credit card transaction. All transactions get heavily encrypted (128-bit SSL certificate), meaning you can be completely secure in the knowledge that nothing can be examined, used or modified by any third parties attempting to gain access to sensitive information
Postage Charges
Tax Charges
All prices displayed on this site are including VAT at 17.5% where appropriate.
UK
|
Weight
|
Price
|
|
0-250g
|
£2.00
|
|
251-500g
|
£3.00
|
|
501-1000g
|
£4.00
|
|
1001-1500g
|
£6.00
|
|
Each additional 250g (or part)
|
|
|
£1.00
|
Overseas
|
Weight
|
Price
|
|
0-250g
|
£3.00
|
|
251-500g
|
£5.00
|
|
501-1000g
|
£7.00
|
|
1001-1500g
|
£10.00
|
|
1501-2000g
|
£13.00
|
The maximum weight for Surface Mail Small packets is 2000g.
Delivery times when sent by Surface Mail are likely to be:
Western Europe: Up to 2 weeks from date of posting
Eastern Europe: Up to 5 weeks
North America: Up to 6 weeks
South America, Africa and Asia: Up to 8 weeks
Australasia: Up to 12 weeks
If you require a quicker delivery please telephone +441629 816572 with details of your order. There will be an additional postage charge for this.
Delivery Time
We try to keep the site updated with products that are in stock and dispatch within 1-4 working days. All products will be dispatched as soon as possible, subject to payment card authorisation and stock availability.
Occasionally items ordered may be out of stock if this happens we will contact you to let you know when we will be able to dispatch your order.
All deliveries will be made according to the carrier’s standard procedures. For standard delivery, a signature should not be required. However, packages which will not fit through your letter box may be taken back to the postal depot for collection. Please note that where a signature is required, orders cannot be sent to PO box addresses.
If you require clarification on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier.
Privacy Policy
Peak District National Park Authority does not disclose buyers’ information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Contact Us
If you have any questions about your order please email us at castleton@peakdistrict.gov.uk
Or telephone 01629 816572 (Monday - Sunday 10am - 5pm)
