Published undertakings and court actions
Please select how you wish to view the published outcomes by selecting one of the categories listed on the right.
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About the undertakings and court action pages
The result of an investigation under consumer legislation may be an undertaking given by the trader, or a court order (or other action) which has been imposed.
These may be published on the consumer regulations area of this website as reports in order to:
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satisfy the statutory requirement to make public such outcomes
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facilitate the performance of the Office of Fair Trading's functions; and
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provide a source of information which enables businesses to identify practices which have been found to breach consumer protection laws and regulations, with a view to facilitating compliance.
These reports are freely available to the public from this area of the site, and it is the Office of Fair Trading's intention to publish and make available the outcome of investigations as and when these reports become available.
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Retention policy
Download the OFT policy on the retention of undertakings on the public site (pdf 82 kb)
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Consumer enforcement
