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A rigorous framework is in place to regulate the delivery of social care services. It seeks to encourage a consistent minimum standard of care that supports the wellbeing and dignity of individuals.
The regulation and inspection of social care services is managed through a framework that aims to ensure all providers meet a set of defined National Minimum Standards.
The National Minimum Standards (NMS) are designed to ensure that care provision is fit for purpose and meets the assessed needs of people using social care services.
Local social services are the responsibility of individual councils and each council is required by law to have a social services complaints procedure.
The independent regulator of health and social care.
