Better Outcomes for Tougher Times: The Next Phase in Public Service Improvement

Public services face an unprecedented challenge over the next few years.  At the core of that challenge is the need to deliver improved services and better outcomes for the people of Wales with the same or less.

There are seven areas for action set out in the paper:

1. Lining up around outcomes for citizens and communities – by concentrating resources and energy on those actions which will make a difference, aligning public services round commonly agreed priorities to achieve better outcomes.
2. Offer public services that are more responsive to citizens – by using the voice and experiences of citizens to drive change.
3. Greater operational efficiency – through improved procurement and commissioning, re-engineering business processes, asset and property management and exploiting the potential of ICT.
4. Collaborating locally and regionally – by developing the role of Local Service Boards, regional consortia and Spatial Plan Groups.
5. Improving performance – by moving away from targets to focus more on outcomes.
6. Better information and evidence – by using an enhanced Living in Wales survey and other measures to tell us how services in Wales are performing and improving.
7. Incentivising and enabling improvement across public services – by establishing an Efficiency and Innovation Partnership and developing a stronger Wales Social Partnership.