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Who to contact at The Pension Service

The Pension Service provides a wide range of information about the State Pension, Pension Credit, Winter Fuel Payment and related benefits. Here are some ways of finding the right person to phone or email.

Your pension centre

In England, Scotland and Wales, your pension centre can answer frequently asked questions about:

  • making State Pension claims
  • making Pension Credit claims
  • existing State Pension or Pension Credit claims

If you live in Northern Ireland, queries can be addressed to the Department for Social Development.

Changes of circumstance

If you receive State Pension, additional State Pension, Over 80 pension or Pension Credit and your circumstances change, contact your pension centre or The Pension Service.

Winter Fuel Payment

If you are claiming a Winter Fuel Payment, there are special criteria and a dedicated hotline for you.

Overseas enquiries and benefits

The International Pension Centre can assist you if:

  • you live abroad and have questions about the payment of State Pension, bereavement benefits, incapacity benefits and other benefits
  • you live in the UK and have lived or worked in other countries that has a social security agreement with the UK

State Pension forecast enquiries

If you have any questions about, or would like to receive, a State Pension forecast, the State Pension forecasting team can help.

Technical help with the State Pension forecast

If you need technical help while using the pension forecast service, contact the E-services helpdesk. For example, the helpdesk can assist if you are having problems accessing or using the State Pension forecasting service.

Pension Tracing Service enquiries

If you have lost touch with a personal or company pension scheme, the Pension Tracing Service can help.

Pension Credit

If you have any questions about Pension Credit you can contact The Pension Service. They can answer queries on your eligibility and will need to know of any changes in circumstances which may affect your payments.

Face-to-face service

If you live in England, Scotland or Wales, Local Service Information Points provide a face-to-face service to customers in convenient locations.

You can arrange an appointment with Local Service staff to discuss matters like:

  • State Pension
  • Pension Credit
  • Attendance Allowance
  • Housing Benefit
  • Council Tax benefit
  • other pensioner entitlements and services

You will also find leaflets on the benefits and services provided by The Pension Service.

Language issues

If you speak a language other than English, you can use your own interpreter or your pension centre can provide one for you.

Braille, audio cassettes, large-text leaflets

If you have a sight or hearing difficulty, The Pension Service provides a range of information in other formats. Ask your pension centre or social security office or you can request other formats by telephone or textphone.

How to complain about The Pension Service

Find out how to make a complaint if you are unhappy with something The Pension Service has done, or not done.

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