Twitter policy
Thursday 26 November 2009
The Food Standards Agency’s Twitter account is managed by the web and editorial team, on behalf of colleagues across the Agency.
We may occasionally use some automation (such as tools which generate tweets from blogs or RSS feeds) but intend that this will not dominate the messages posted.
If you follow us, you can expect between 1-5 tweets a day covering some or all of the following:
- alerts about new content on our other digital channels (news, publications, videos on YouTube, publicity campaigns etc)
- invitations to provide feedback on specific issues on which we are consulting
Following
If you follow @foodgov we will not automatically follow you back. This is so that you can easily identify other key Twitter users that we think are relevant. However, being followed by the Food Standards Agency does not imply endorsement of any kind.
Availability
We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.
@Replies and Direct Messages
We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter.
The web and editorial team reads all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people in the Agency.
We cannot engage on issues of party politics or answer questions which break the rules of our general comments policy.
The usual ways of contacting us for official correspondence are detailed in the contact us section of our website. See link below.