Contact us

Before you e-mail or call! Quick answers to popular questions

There's probably no need to pick up the phone or email - most questions can be answered on this website:

• is my passport valid and what are the visa and entry requirements   for the country I'm visiting?
• I want the latest travel advice info for a country
• is my driving licence valid abroad? Check the driving abroad page
• who can my child travel with? Check the travel advice for that country.

If you can't find what you are looking for these e-mail addresses and phone numbers are available:

Help for friends and relatives abroad

If you need help because something has happened to a friend or relative abroad contact our Consular Assistance team:

020 7008 1500 (24 hours)

Email: consularassistance@fco.gov.uk

I need help abroad

If you need assistance whilst overseas you should contact the nearest British Embassy, Consulate or High Commission.

Travel advice 

Email: TravelAdvicePublicEnquiries@fco.gov.uk

Phone: 0845 850 2829 (24hrs, 7 Days a week) (BT - 4p per min. Other networks vary)

TIP: Our call centre will  not be able to give you any advice beyond what is already on this website. 

Births, deaths and marriages and overseas document search service

Phone: 020 7008 0186 (Mon-Thurs: 1000-1200)

Email: bmdenquiries@fco.gov.uk

Legalisation Office

If you are going to use British documents overseas, for business or personal reasons, you’ll probably be asked to have your documents legalised before they can be accepted. Legalisation is the official confirmation that a signature, seal or stamp on a document is genuine.

Phone:01908 29 5111 (Mon-Fri: 09:30-15:30)
Email: LegalisationOffice@fco.gov.uk

Passports, nationality queries and visas

If you are overseas and require passport services please contact the nearest British Embassy, Consulate or High Commission.

For general passport queries please contact the Identity and Passport Service:

Phone: 0300 222 0000

Website: www.direct.gov.uk/passports

Nationality queries

Please contact UK Border Agency

Phone: 0845 010 5200

Email: nationalityenquiries@ind.homeoffice.gsi.gov.uk

Website: www.ind.homeoffice.gov.uk

Visa enquiries and complaints

Please contact UK Border Agency:

Email: publicvisaenqs@fco.gov.uk

Website: www.ukvisas.gov.uk

Complaints

If you are unhappy with the consular assistance you have received you can make a complaint:

Email: complaint.consular.services@fco.gov.uk

Complaints - Overseas Passport applications

If you are unhappy with the service provided when making a passport application overseas you can make a complaint:

Email: feedback.passportservices@fco.gov.uk

Feedback

If you received assistance whilst overseas, we would like to hear about the service you received, please add your comments to our online surveys.