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Factsheet

Information for Families and Friends

Information for families and friends of UK troops serving in theatres around the world.

Families Casualty Helpline

The Ministry of Defence operates a casualty helpline for concerned relatives. The number is 08457 800 900.

Please note: This line is activated for major incidents during time of high public demand. The activation of this line will be notified to concerned families and members of the public via media and Service channels.

At all other times, friends and relatives should call the normal Joint Casualty and Compassionate Cell telephone numbers, who will be happy to address any concerns. These contact details are already distributed to families.

This telephone number is not for enquiries by either the media or the general public.

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