Contact the VOA
The Valuation Office Agency (VOA) is an executive agency of HM Revenue & Customs. Most, though certainly not all, of the work we do involves compiling and maintaining the rating and council tax lists for England and Wales.
If your enquiry relates to any other HMRC services, or you are looking for your local HMRC tax office, please use the search on www.hmrc.gov.uk.
Contact us by phone
Telephone: 03000 501501
Telephone: 03000 505505
Find your local office
Please click on the links below for contact details of our offices in your area, or choose from the drop down box below:
Or find us by local council
For Council Tax enquiries
Enquiries relating to Scotland are dealt with by the Scottish Assessors.
VOA Scotland Offices
Network Support Office – Housing Allowance
Fair Rent and Housing Benefit
For all Housing Benefit and Fair Rent enquiries: NSOhelpdesk@voa.gsi.gov.uk
Telephone: 08450 264696
Fax: 03000 501506
Or write to us at:
For information on the services of DVS, the commercial property services arm of the Valuation Office please see our dedicated DVS contacts page.
Making a complaint
If you have any concerns regarding the way we have dealt with your affairs, please contact the person you have been dealing with to try and resolve them. We know most of these initial concerns can be resolved this way without the need to make complaint.
If you do wish to complain, our standards and guidance on how to do this are set out in our
'Code of Practice on Complaints' (PDF 658Kb) leaflet.