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Cabinet Office - Office for the Third Sector
case studies  

2008 Award Winners

A-F | G-L | M-R | S-Z

Members of the 1st Dickleburgh Sea Scout Group 1st Dickleburgh Sea Scout Group

The 1st Dickleburgh Sea Scout group was formed for the need of a Scout group in the local area in the 1960's. It aims to help and encourage youngsters to get involved in outdoor activities and provides Scouting for young people in Dickleburgh and at least 10 surrounding villages. The group started as a "land" Scout Group, and then changed to being a Sea Scout Group in the 1980's to give a flavour of canoeing and sailing to youngsters from the age of 6 to 18+ and to promote life skills and teamwork.

The group gives a general grounding in all aspects of life, from friendship with one another to practical boating skills. Other than boating, the group promotes walking and hiking and for the past 5 years has taken groups to the High Pennines staying at camping barns or youth hostels. Scouts Offshore and the Excelsior have been used to give older youngsters a flavour of coastal sailing. In addition the group has a fledgling band which gives youngsters the opportunity to learn brass and drums. Many teenagers have ventured into either the armed forces or student training in outdoor recreational management.

There are 16 volunteers who help every week with activities for over 80 local youngsters from various villages and the group has succeeded in giving youngsters a suitable headquarters in Dickleburgh in which to meet and over the last 6 years since its opening in 2002, there is no doubt, this venue has helped the group to grow from strength to strength. In addition to its 22ft yacht on the River Yare "Windsong" the group has 3 sailing dinghies, 6 Topper dinghies and a Rescue boat, all of which are used on the Yare or Waveney and at a lake near Harleston. Various landowners in the South Norfolk/North Suffolk area help with campsite locations and the winter storage of boating craft.

Contact: Paul Playford
Tel: 01379 608596


Ardgowan Hospice Volunteers

Around 300 volunteers support Ardgowan Hospice in its delivery of the highest quality care for patients and families living with a life limiting illness, they are pivotal to the running of the Hospice and it would be very difficult to provide the current service without their invaluable input.

Volunteers, from all walks of life, support staff in areas including reception, kitchen, patient transport, charity shops, administration, fundraising, housekeeping, hairdressing, gardening and flower arranging.

Some have been volunteering with the Hospice for over 25 years!

Patients and visitors often comment on the warm and friendly welcome given by the team, and some of them subsequently apply to volunteer at the Hospice themselves.

Volunteers are the lifeblood of the Hospice, displaying loyalty and commitment to the organisation and its service users.

The presentation of this prestigious award to Ardgowan Hospice Volunteers is seen by the local community as a very fitting tribute to those of their number who give freely of their time to help others.

Contact: Eve Sinclair
Tel: 01475 726830


Aughton Ormskirk University of 3rd Age

Founded in 2003 to provide opportunities for older people to pursue an "active retirement for healthier ageing" lifestyle, Aughton-Ormskirk has attracted over 2200 members to a range of activities that require neither entry qualifications nor examinations. The ever expanding list of activities include: - informal learning activities, cultural experiences, social events, physical activities, holidays and tours in the U.K. and abroad, computer based learning, music learning, sustainable development education group and health and wellbeing research.

Aughton-Ormskirk U3A activities are centred at the Scout and Guide H.Q, Long Lane Aughton and it is linked to the national body, the Third Age Trust (with over 700 groups). The group is run entirely by over 200 volunteers and generates in excess of 5500 hours voluntary activity monthly. It publishes regularly an award winning Newsletter as well as pamphlets and brochures with details of its activities. Since its inauguration it has been involved in the development of eight new local U3A groups in Merseyside and West Lancashire.

It is a Registered Charity and relies, for the most part, on member subscription of 12.50 per annum and an attendance fee of 50p per session. The finances have been supplemented by grants from the Lottery Fund, Lancashire County and West Lancs District Councils and other agencies. It operates a "Research and Development" Fund to support its developments of "Teleducation and Social" links to housebound members allowing them social interaction and visual contact with members at the centre.

In all, it endeavours to offer a friendly and relaxed community based focus in which members can enjoy new social contacts by involvement in activities which strengthen self worth and self efficacy.

Contact: Dr Alex McMinn, Founding Chairman.
Tel: 01695 573136
Email: info@aughton-ormskirk-u3a.co.uk
Website: www.aughton-ormskirk-u3a.co.uk


Barrow Dad’s Group Barrow Dads Group

The aim of Barrow Dads Group is to develop a support network for local fathers/male carers and their children offering a safe environment which encourages bonding and allows father and child to benefit from a developing relationship through a wide range of activities.

Barrow Dads Group is in their seventh year of running successfully and has six established groups running weekly in the Barrow area accommodating fathers and male carers and their families in both evening and weekends. The group run a wide range of structured activities including Cook and Eat sessions, Arts and Crafts, Play and Learning and Sports based activities. The group also provide opportunities for fathers/male carers and their families to attend trips, away days and residential breaks. The group runs activities for fathers/male carers including one-one support, training opportunities and parenting support as well as activities for the whole family. They work in partnership with a wide range of agencies such as children's centres, NCH, Children's services, job centre, housing, health authority, local authorities and solicitors to support the local community.

Member of the group annually volunteer for a varied range of projects including summer carnivals, annual fun day and steward a number of local events to promote positive male role models and to show fathers/male carers in a more supportive light.

"This is a wonderful achievement for the whole group of fathers and male carers that we are involved in the project and it is great to see the recognition for all the volunteers involved and all the hard work they have put in over the last seven years to support the local community" -Dave Morrison, Barrow Dad's Group Manager

Contact: Dave Morrison
Tel: 01229 835 608


Bass 33 Bass 33

Base 33 is the working name of the Witney Ecumenical Youth Trust, a voluntary sector youth organisation and registered charity which was set up to encourage young people in their relationships with each other, and with the wider community. It runs a variety of projects geared to the interests and needs of 13 to 19 year olds including drop-ins, detached youth work, and an off-site teaching project, and with the aim of being challenging, non-judgemental, supportive, educational, social and fun.

Over the course of a year, they have volunteers ranging in age from 18- 80 giving freely of their time, skills and energy. From their Trustees to drop in assistants there is a job and a place for everyone at Base 33.

"More than just being a helping hand, our volunteers help to remind us how we are connected to the community, and not just a youth work organization. Without them we could not do all that we do for the young people of Witney, nor could we raise the funds that we need to do it." - Mrs Jude Levermore (Youth Work Co-ordinator)

Contact: Jude Levermore
Tel: 01993 777870


Battle Area Community Transport Battle Area Community Transport

Battle Area Community Transport [BACT] was set up in 1999 in response to the need for regular transport to socially include rural area of East Sussex and its inhabitants.

BACT began by providing regular timetables bus services to rural villages. They aim to maintain the independence of those who have no other means of transportation, especially the elderly, disadvantaged, and the disabled. The elderly, for example, are transported in wheelchair accessible vehicles on a regular basis to day care centres. They also cater for young people whom they take to youth clubs.

Using sixteen seater minibuses, they reach many people who would otherwise be socially excluded, if it were not for their services. Some of these services run to villages and hamlets and sheltered housing which is not serviced by commercial operators, as they are not cost effective.

All their bus drivers and staff, including directors, treasurer and fundraiser are volunteers. They have one part-time admin staff to keep up with all the regulations and provide continuity. Their volunteers willingly give up their time to provide service to the community on a regular basis.

Contact: Val Greenwood,
Tel: 01424 772001


Beacon Counselling

Beacon was formed almost 25 years ago and our aim is to help and support Stockport people with mild to moderate mental health issues such as depression and stress, bereavement and loss, family and relationship issues, low self-esteem, abuse, etc. Because of increasing demand we now offer three services:

  • A professionally run counselling service to anyone aged 16+ living or working in the Stockport and surrounding areas.
  • A School Counselling Service where our specially trained youth counsellors work in 10 Stockport secondary schools to help students aged 11-18 years.
  • A separate free youth counselling service offered to young people outside of school hours.

Over 70 local volunteers work for Beacon as counsellors, trustees, session receptionists, administrators and fundraisers and their team of 32 volunteer trained counsellors worked last year for over 2,300 hours and helped over 500 adults and young people. They support all their volunteers with regular training programmes, newsletters and social events.

"We are delighted and honoured to receive this prestigious award which not only recognises our present volunteers but evidences the hard work and achievement of our many hundreds of local volunteers who have worked for us during the past 25 years." - James Harper, Manager.

Contact: James Harper
Call: 0161 440 0055
Email: office@beacon-counselling.org.uk
Website: www.beacon-counselling.org.uk


Belford Junior Football Club Belford Junior Football Club

Belford FC is one of the oldest surviving football clubs in Northumberland. In 2005 the Junior Section was about to fold with only 16 members remaining and a zero bank balance. With guidance from the FA the parents formed a new committee and action was taken to rebuild the club.

Through a Club Development Scheme, 6 family members were qualified as FA Level One Coaches. Open days and recruitment sessions were held to encourage old members to return and new children to join. Fund raising events were held to purchase equipment and the whole village helped in rebuilding the club.

The new club motto of 'Run by The Parents for The Children' was strongly upheld and the children returned to their club to start enjoying the game of football the way they wanted. Teams choose their football strips and a competition was held to design the clubs logo. Teams compete in local leagues, galas and tournaments through out the year. The club welcomes any child aged from 4-16 and the increased interested from girls saw Belford's involvement in setting up a local 5 a-side Girls League with other clubs in the area.

The aim of the club is to give young people from the local area the opportunity to play football in a fun and safe environment. No child is refused membership and there is no pressure to compete, which gives the club its friendly, fun atmosphere. The children are welcome at the fund raising events creating a social side for all to be involved. The yearly 'Truck Pull' has the street lined with the entire village.

Within 2 years the club was awarded FA Charter Standard, which is a national kitemark recognising clubs who show best practice in standards of coaching, administration and child protection. It is awarded to clubs working with young people in grassroots football as a benchmark for quality. Through this the club has had the opportunity for further training of its coaches. It now has a membership of over 80 children plus their parents, and with the juniors and seniors joining together this year it is truly a 3 generation club.

Contact: Mrs Jacqueline Little
Tel: 01668 219356


Berwickshire Wheels Community Transport Berwickshire Wheels Community Transport

The Berwickshire Wheels Community Transport is a part of the Berwickshire Association for Voluntary Service organisation and covers the whole of Berwickshire. Its aim is to provide transport for people with disabilities; their 3 vehicles are fully wheelchair accessible. With over 200 registered clients, these vehicles cover in excess of 3,000 miles per month.

They have a fantastic team of volunteer drivers and also have a large team of trained private driver/carers who take out their own clients from residential homes. Many of their disabled clients who previously had no access to interests outside their home environment now use the service weekly to go shopping, visit relatives, go to shows, and generally get involved in a variety of interests that most of able bodied people take for granted.

The project is part funded by Rural Communities Transport Initiative, St. John's, Duns Rotary and The Inner Wheel, and also receives private donations for which the group very grateful.

Contact: Derek Bates
Tel: 01361 884652


Biddulph in Bloom

Biddulph in Bloom is a voluntary group and a registered charity. Essentially a practical group that has for eighteen years been improving the environment of Biddulph and its surrounds.

Taking direct action and giving thousands of unpaid hours, Biddulph in Bloom volunteers raise funds to carry out and maintain practical environmental enhancements. These projects include tree planting, bulb planting, hedge planting, hedge restoration, seasonal flower planting and permanent planting. They also run an allotment in partnership with the Probation Service. Volunteers continuously pick up litter and have created a small Nature Park from a rubbish dump. They also maintain the communal assets of the town such as seating, road signs and floral containers, many of which we have obtained grants to purchase.

Working with every strand of our community encouraging and helping everyone to participate in our aims, the group puts into practice the sound environmental principals of reduce, recycle and re-use and constantly asses their own environmental impact.

In 2007, the group was awarded Gold for their entry into the Heart of England in Bloom, Large Town Category.

Contact: Mrs Hilda Sheldon MBE
Tel: 01782 514993


Birmingham St Mary’s Hospice Volunteers Birmingham St Mary's Hospice Volunteers

Birmingham St Mary's Hospice provides specialist palliative care to people with a life shortening illness helping over 1000 local families every year in South Birmingham.

Volunteers have been at the heart of the Hospice since its very beginnings and they continue to value and appreciate the time, skills and immeasurable energy that their 380 volunteers donate.

The volunteers work alongside the Specialist Health Care Team in the In Patient Unit, Day Hospice and in people's homes as well as in administration, catering, gardening, fundraising, reception and also in their seven charity shops. They give more than the obvious time and an extra pair of hands - they enrich the lives of the patients by the meaningful relationships they build with families and by lightening the atmosphere, creating a more homely and less clinical environment and by bringing a sense of normality to the 'Hospice' day.

Tina Fisher, Chief Executive said "The Queen's Award for Voluntary Service is a tribute to all our volunteers who make everything we do possible. It is no exaggeration to say that they are the engine that keeps the Hospice running. This most prestigious award is truly well deserved."

Contact: Sharon Harkin, Voluntary Services Manager
Tel: 0121 472 1191
Website: www.bsmh.org.uk


Brightlingsea and West Mersea Community First Responder Groups

The Brightlingsea and Mersea Island Community First Responder Teams were set up in 1997 following a study in America that proved that the sooner patients who had suffered a heart attack were treated the greater their chance of survival; and at that time the survival rate of such patients in the Western (educated) World was less than 10%.

The Essex Ambulance Trust realised that they could not meet the Government's target of reaching such patients within eight minutes and so set up teams of volunteers who could be sent to attend to patients suffering a life threatening condition, before Paramedics in an ambulance could arrive.

The Brightlingsea and Mersea Island CFR Teams were the first few to be set up in the country, Brightlingsea, the first, in September 1997 and Mersea, the fourth, in February 1998. Since then these teams have separately in their own communities answered nearly 2,000 calls from the Ambulance Trust to attend patients of all ages with life-threatening (Category A) conditions and they are still doing this today for the Ambulance Trust.

These teams, equipped with a defibrillator and oxygen freely give their time to helping the Ambulance Service provide a better and more efficient service in their communities.

Contact: Lt Col W G Norman MBE
Tel: 01206 384025


Bude Surf Life Saving Club

Bude Surf Life Saving Club was formed in 1953 and was the first Surf Life Saving Club in Great Britain and has continued since then to educate its members to save lives on the beaches and in the sea.

The Club is run entirely by volunteers. There are Nipper, Junior and Senior sections within the club with a strong group of supporters who help with the general running of the club and with fundraising. Members' ages range from 7 to 70 years old.

Various group training sessions are held throughout the week with members also using equipment during the rest of the week for individual training. Members are encouraged to take life saving qualifications and all members help the lifeguards at weekends to patrol the beaches. Many members have become local, national and international lifeguards and others use their qualifications within their jobs or to coach other members of the club.

Two annual events within the year provide a lot of the club's funds, with the rest of the funds coming from donations from the local community and businesses, collections on demonstration evenings and smaller fundraising events.

The Club enters into the Cornish and the National Championships each year and also holds its own friendly competition which encourages many people in other clubs to take part who would not normally feel comfortable entering competitions.

There is a fantastic social scene which allows all members of the club to gather together also involving parents and other family members.

Contact: Joanna Finn
Tel: 07812 541995 or 01288 356256


Callon Kid's Community Club

Callon Kids Club was set up in 2001 by staff at Contour Homes and residents living on the Callon estate. At this time the Callon estate was in the grip of unruly youngsters who were hell bent on causing as much destruction and anti-social behaviour as possible.

At first we found it very hard to convince most residents and local agencies that what we were trying to achieve would be better for the whole community. People were very sceptical about working with the group because of all the bad publicity surrounding the estate.

Now it is a very different story! Through all the hard work from Contour staff and over 20 resident volunteers the Kids Club are able to deliver a full range of activities and events ranging from multi sports Golfing, Fishing, Football and Swimming. During school holidays we deliver activities for over 200 individual children of all ages. We encourage parents, grandparents and guardians to support the Kids Club and by doing this we have been able to support new community volunteer groups that have been set up on the estate.

Colin Makinson Vice Chair of CKCC said that this award will go a long way showing the community that the Callon estate is a place to be proud of, this could not have been achieved without their commitment and dedication.

Contact Telephone Number: 01772 704713


Castle Hill Group Castle Hill Group

The Castle Hill Group was formed in 2001 and manages and maintains an area of 13.8 hectares of land designated as a local nature reserve and site of special scientific interest at Newhaven, East Sussex.

The group is made up of about 60 members from 10 to 70 years of age who work with the District Council Ranger on a host of tasks.

Castle Hill occupies one of the most prominent locations in Newhaven with stunning views in all directions with maritime chalk grassland to the south, and hawthorn, blackthorn and gorse on the north facing slopes.

However before the group took over, the land was used as a dumping ground, fires were common, footpaths were overgrown and dogs mess and rubbish were everywhere. The access roads were unmade, as were the car parks, and the hill was topped by an unused Coast Guard lookout tower.

In seven years the group has achieved two newly surfaced car parks, a wheelchair accessible path allowing access to the cliff top with its magnificent views, dog bins, benches, picnic tables and safe well maintained footpaths and glades and a dew pond.

The group has also had a seating area built shaped like Castle Hills 2nd World War gun emplacements, and helped preserve the old coast guard tower which is now run by the National Coastwatch Institute.

The group are keen for the whole of the community to have ownership of Castle Hill and young offenders, disabled groups, South Downs Rangers and others all help out at the site.

The Castle Hill Group has its own website and produces brochures in English and also in French because of its cross channel ferry links and history.

The group run annual school and family educational events and open days, regular beach cleans and contribute to habitat and ecological surveys.

Perhaps the Group's major achievement was having the area designated as a local nature reserve giving the area protection not only for this generation but for the generations to come.

Contact: Graham Amy, Chairman
Tel: 01273 514942


Castlemilk Timebank Castlemilk Timebank

The group aim to promote community involvement and to rebuild a sense of community spirit in Castlemilk, (a large housing estate on the outskirts of Glasgow) and surrounding areas.

Castlemilk Timebank in existence now for 6 years with a membership of over 200, is a way for people to share skills with each other. They provide support and a structure for people to play a fuller, more active part in their community - and as a result empowering their community.

Within the Timebank there is a prison project. The prisoners while in prison carry out voluntary work and it is their families and members of the Timebank that benefit from this time. Essentially, their project turns spare time into shared time.

One great thing - Everyone has something to offer.

Castlemilk Timebank believes that everyone has something to offer. People are asked to volunteer their soft skills - meaning that there are no skills barriers to people participating in the project. Their work directly promotes and encourages social inclusion.

The skills that their members offer are varied. For example, someone might need help with decorating or form filling. Other exchanges carried out are ironing, gardening and basic DIY. Housebound Volunteers help with mail shots by filling envelopes with the invitations or literature. One member has been helped with a knitting pattern.

Once someone has been helped to do a particular skill they are encouraged when they feel able to do so to pass this on to someone else, thus building a skills base, an example of this has been the exchanges of flower arranging and tapestry and card making. One young woman was able to make all of her stationery for her wedding through the skills exchange at the Timebank. Being able to help others breeds confidence and this is one of the group's main outcomes.

Contact: Gloria Murray
Tel: 0141 6311888 or 07888829596
Website: www.castlemilktimebank.ik.com


Centre 33 Centre 33

Centre 33 in St Albans is run entirely by volunteers and provides practical support for people who are homeless or otherwise socially deprived. It offers food, hot drinks, showers and somewhere warm and friendly to meet. Visitors to Centre 33 include those sleeping rough, people in squats or "sofa surfing", people recently out of prison, people down on their luck and people who are now part of Care in the Community and would some years ago been in one of the sheltered hospitals that ringed St Albans.

In 2007 there were over 6,400 visits to the Centre, by more than 300 individuals. Centre 33 opens every weekday morning, on Monday to Thursday evenings and on Saturday lunchtimes. Over Christmas and New Year it opens on an extended basis, including on Christmas Day, New Year's Eve and New Year's Day.

Centre 33 enjoys significant support each year from the St Albans community including some members of the community who provide volunteers and food collection as well as wrapped gifts for visitors to the centre at Christmas.

Contact: Dr Peter Graham
Tel: 01727 830901


Child Death Helpline

The Child Death Helpline is a national freephone service formed in 1995 by combining Helplines at Great Ormond Street Hospital and Alder Hey Hospitals. It operates 365 days a year and is there for anyone affected by the death of a child of any age, from pre-birth to adult, under any circumstances, however recently or long ago. Callers to the helpline may be parents, siblings, grandparents, other relatives and friends, and associated professionals such as teachers, emergency services and healthcare staff.

The Helpline is staffed by trained volunteers, all of whom are bereaved parents. They understand that the death of a child is one of the most devastating events that anyone can experience. A common sentiment expressed by bereaved parents is that no-one understands what they are going through. We can put them in contact with someone who has some understanding of their day to day struggle and recognises their need to talk about their child, when they may feel they can no longer 'burden' friends and family with their grief.

Speaking of their success, all the volunteers and staff from the Child Death Helpline said: "We are thrilled to have received this prestigious honour for the work we do."

Contact: Rosie Midson
Tel: 020 7813 8551
Email: contact@childdeathhelpline.org.uk
Website: www.childdeathhelpline.org.uk


Citizens Advice Bureau

Jersey Citizens Advice Bureau is a member of the National Association of Citizen Advice Bureaux. They provide information and advice to members of the Jersey community, in particular to people who might be experiencing discrimination or deprivation.

The volunteer team of advisers and receptionists are the first point of contact for people using the service. They estimate that the volunteers contribute 85 hours per week.

In 2007 they dealt with over 12,000 enquiries on a whole range of life problems. Every day more than 150 people access our website for information which will help them to resolve their problems.

The Bureau has two specialist caseworkers who assist people with debt problems and they have an adviser who specifically helps members of the Portuguese community.They have a free weekly legal advice clinic, staffed by local lawyers and they also do outreach work at the local prison.

One of the aims of the Citizens Advice service is to "improve the policies and practices that affect people's lives". Jersey Bureau has been successful in campaigning on a number of issues such as the introduction of a PAYE system for payment of income tax and the modernisation of the benefits system for low income households.

They were all delighted to receive the Queen's Award for Voluntary Service for 2008, especially as this is the 30th anniversary of the Bureau's opening.

Contact: Francis Le Gresley, Bureau Manager
Tel: 01534 724942


CKI School of Martial Arts

CKI School of Martial Arts was established over 20 years ago by chief coach Sensei Ismail Saleh, a 6th degree black belt who is also the project manager. CKI is a non profit making group and the chief coach is helped by his group of deputies who are all volunteers. Formed to provide a service enabling members of the local community to participate in a varied range of sporting and fitness activities, CKI now has over 800 members aged 4 years and over. Of the 800 students over 420 are female. They provide service to anyone regardless of age, gender, race or religion.

CKI is proving to be a great example of community cohesion and has become an integral part of the community whilst also enjoying huge success with students representing the club and England worldwide. The club has produced numerous world, European and British champions in addition to winning sporting and community awards resulting in some members being role models for the youth. The club has achieved great success in tackling anti-social behavior and making a positive difference to the lives of children and young people form disadvantaged backgrounds, enabling them to further their aspirations and achieve their full potential.

The school promotes social cohesion and positive social interaction within different communities through its many sporting activities. CKI provides services in fitness/aerobics, karate/kickboxing, martial arts/self defence plus other activities. Furthermore their senior coach provides advice/counseling to young people with social, domestic or educational problems.

The club does not receive funding from any groups or organisations to assist in the running of the school. They try to cover all costs through 5.00 per month subscriptions that the students pay. The club gives opportunities to families who are on benefits or low income. It has become one of the most successful in the country primarily due to the tireless efforts of their chief coach and his volunteers. CKI is a great success for the community.

Senior coach/project manager: Ismail Saleh (6th Degree Black Belt)
Tel: 07808 277893


Crossfire Trust Crossfire Trust

Crossfire Trust is a registered charity which cares for the physical, emotional and spiritual needs of people, primarily in South Armagh, Northern Ireland. The trust was founded in 1978 by Ian Bothwell in response to the televised issues of violence and cross community tension in Crossmaglen. It grew into Crossfire Trust in 1984 with four Trustees who had considerable experience volunteering in Crossmaglen and who wanted to develop further the links Ian Bothwell had made in the area since 1978.

Crossfire Trust operates from an established base, Darkley House, which is recognszed as being an environment of mutual respect, hope and support for all sections of the community.

Crossfire Trust's aim is to build a more peaceful and harmonised society within the South Armagh area and provide ongoing support to the local community.

Crossfire Trust has undertaken a range of successful projects over the years. Current projects and activities include:

  • Care Facility – provision of emergency shelter for those in need of short term 'bridge the gap' accommodation.
  • Mega Mobile – a mobile facility offering hospitality and outreach in flexible locations. Currently the Mega Mobile can be seen in Crossmaglen Square at the regular markets offering family support, befriending and reassurance.
  • Singing Kettle - a project bringing together older and younger people in a social setting, offering counseling and listening to those in need. The project offers training and day trips.
  • Darkley Clubhouse - a project to support the young people in the local area.
  • Memory Making Ltd - a professional marquee and stage hire community business.
  • Worn Again/New 2 U - a second hand clothes and household goods shop, run on Wednesdays and based at Darkley House.
  • Yarn and Darn - a befriending group which creates craft and design products

"We are very honoured to receive this award. The Trust would not exist without the hard work and dedication of all our volunteers and this award is testament to their hard work." Ian Bothwell, Director

Contact: Ian Bothwell
Call: 028 3753 1636
Email: admin@crossfiretrust.net
Website: www.crossfiretrust.net



"Crossover-Breakout" started life nearly 10 years ago as the caring arm of City Coast Church in Brighton, reaching out to the homeless and disadvantaged with hot food, sleeping bags and clothes.

Five years ago they opened a new base in Newhaven to help their Community and this involved their free furniture store, a counselling service, free food and clothes to those in extreme need.

This Drop-in centre proved to be too small, and, this Christmas, a lease was taken on a second shop and every church in the town has volunteers working in what they are now calling "Breakout"!

They work with those who are in debt situations, and write letters to bailiffs, courts, banks etc. They support victims of abuse, rape, addictions as well as those who are lonely.

They welcome the older members of the community with a place to meet; run a toddlers music group MiniMusic; have a Youth Group, a 25+ Mums support group, and help ex-offenders and drug and alcohol abusers. They work closely with the Police, Social Services, the Education Department, the legal system and the Town and District Councils.

Their Counselling service receives referrals from local GPs, Womens Refuges and Care Confidential, as well as self referrals.

There is so much pain in society and they feel it and want to do something about it. So it is their aim as Christians in their town to make a difference; they want to feed those who are hungry, comfort those who are suffering and care for those who are broken in this hurting world - in fact to show the extravagant love of God in as many practical ways as they can.

Contact: David Pavitt (Street Chaplain Newhaven)


Cruse Bereavement Care in Northern Ireland Cruse Bereavement Care in Northern Ireland

Cruse in Northern Ireland is part of a national organisation which will celebrate 25 years in 2009 of providing vital bereavement support throughout the province. Currently over 500 volunteers and a small staff team provide a range of services including support to adults, children and young people alongside developing services in all of Northern Irelands prisons.

The high reputation and quality of bereavement services Cruse delivers is only possible because of the vital contribution that Cruse volunteers make. In the past year volunteers gave over 35,000 hours to improve bereavement care in our community. Volunteer activities range from providing face to face support to individuals, group support, supervision, management, administration, training and essential fundraising.

Cruse has eight branches located throughout Northern Ireland alongside the regional office which provide support, information and bereavement awareness training. All eight branches provide bereavement services to their local community by volunteers representing those communities. In addition there is one charity shop in County Down supported by Friends of Cruse supported by local volunteers.

"This award will be valued by every volunteer and staff member in Cruse as a recognition of the immense contribution Cruse has made to the community in Northern Ireland over the past few decades." Anne Townsend, Director

Contact: Anne Townsend, Director
Tel: 028 90 792419 (office) / 07951 348175 (mobile)


DAGE (Deptford Action Group for Elderly) Deptford Action Group for Elderly

Deptford Action Group for the Elderly (DAGE) combats social isolation for local pensioners through a daily pop-in facility for social contact and support, and an advice and information service. DAGE provides valuable volunteering opportunities for both young and older people of all communities to aid social inclusion, promote citizenship and improve the quality of life for its beneficiaries.

DAGE complements the work of specialist agencies by signposting its users for specific advice. DAGE hosts on a monthly basis free sight-testing by NHS opticians, the Pension Service who give advice on benefits, and police crime prevention surgeries. On a quarterly basis the London Fire Brigade advises on free smoke alarms and home safety checks, and the local NHS provide health promotion.

DAGE is driven by a regular team of 25 volunteers and roles include those performed by recently retired older people, discovering they can make a very real difference by befriending older users to DAGE's pop-in. These older users will typically be 74 years of age and upwards, bereaved and living on their own, and without the support of immediate family and friends. Without DAGE's volunteers, they would become increasingly socially isolated and less readily receptive to help, which can aid their continued independence.

DAGE pensioner user, Betty Brown, aged 83, said: "I live for the parties and outings that DAGE put on where I can recall the great times I've had in my youth. I like to sing at these as everyone enjoys this. I was introduced to the NHS opticians who come monthly to DAGE. Through their referral, I have just had laser treatment which has really improved my sight. I now do not need to wear glasses for most everyday things. DAGE is truly wonderful and I am thrilled that DAGE's volunteers have been recognised by the Queen's Award."

DAGE has two charity shops which generate match funding to aid the pop-in centre and this also helps the environment by re-using furniture, made available at affordable prices to pensioners and people of all ages, such as refugees and asylum seekers on low incomes. DAGE collects re-useable furniture across much of south-east London and also provides a low cost furniture removals service to people moving home. DAGE has a twice-weekly radio programme, Calling All Pensioners, across Greater London on Resonance104.4FM, also on www.resonancefm.com, on Sundays at 2pm and repeated Fridays at 1pm.

Contact: Tim Hamilton (Project Development Officer)
Call: 020 8691 2849
Website: http://ecs.lewisham.gov.uk/dage and www.dage.org.uk



Dream-A-Way is a charity based in Exeter which provides holidays and day trips for local disabled and seriously ill people of all ages in the South West of England. Staffed entirely by volunteers, with no-one ever claiming any expenses, Dream-A-Way is proud that one of its original aims, to spend all our profits directly on providing these holidays, has been maintained since we were formed in 1993.

Dream-A-Way has been highly successful in raising funds by arranging great fun events such as gala balls and dinners, golf days, bowling nights, karting, and other social events.

In 1999 the group purchased it's first luxury holiday home at Haven in Exmouth and now it has six. Over 10,000 clients have benefited from Dream-A-Way holidays since 1993. It has sent people as far away as Australia and to America as well as arranging local day trips and outings.

Jeff Merrett MBE, Chairman said: "We are honoured to receive an award of this kind. We work hard in the community to raise funds and support people less fortunate than ourselves. This is a great accolade and one which our team of hard working volunteers will be proud to receive."

Website: www.dream-a-way.co.uk


Dukeries Community Workshop

The Dukeries Community Workshop was founded in 1989 to help redundant mineworkers and their families and, whilst it has evolved over the years to meet the changing needs of local people, the ethos of providing a practical workshop wherein people can share & pass on practical and creative skills to those less able remains the same. There are over 200 service users and no charge is made for membership.

The workshop is fully equipped with tools, equipment and machinery to facilitate all aspects of woodworking, metal working, welding and glass-work. A full time technician maintains machinery and oversees the Health & Safety of members and a part time admininstrative worker assists the Voluntary Coordinator. All other work is undertaken by Volunteers who, due to retirement, disability or long-term ill health, are no longer in a position to undertake paid work.

Volunteers who have great skill and experience in their own particular craft tutor courses and one-day workshops. Others provide weekly group sessions of woodcarving, mosaics, stained glasswork and kiln-fused glasswork. Day-to-day management of the organisation is undertaken by volunteers.

The use of facilities and resources are extended to other groups & organisations whose work is with disadvantaged people such as those who are homeless, learning disabled adults, people living with a mental illness and disadvantaged young people.

Contact: Sandy Jackson
Tel: 01623 862363 ext.152


EcoDysgu - EcoLearn

EcoDysgu is a not for profit community business limited by guarantee. An education centre, based on a 42 acre farm, delivering the 'Learning to Heal - Healing to Learn' model of education. Creativity in a Natural Environment supported by Healing Practices.

Groups of children, young people and adults visit, taking part in learning new skills such as stone walling, willow weaving, gardening, art and sculpture. In addition everyone is offered a session of complimentary healing therapies such as Indian Head Massage, Reiki or Hands On Healing.

The results have been called 'profound' by the Police and the benefits are acknowledged by Head Teachers, Youth Workers, Prison & Probation services as well as parents of school children. The Pupil Referral Unit, Youth Offending Team and Crime Reduction Initiative have all experienced amazing results after participating in programmes at EcoDysgu.

The historic site has many dilapidated buildings, such as an old Pit Pony Hospital. The group have recently renovated an old dairy into a 12 bed bunkhouse, cafe and community room.

Hundreds of volunteers, long and short term, have been involved in the regeneration of the long neglected site.

Contact: Maggie Morgan
Tel: 01656 728137
Email: ecodysguecolearn@aol.com


Facing Life and Pain (F.L.A.P.) Facing Life and Pain

F.L.A.P (Facing Life and Pain) began in 1990. Two leading consultants working in the field of chronic pain ran the programme. The group started with about 10 people who contacted F.L.A.P about their pain problems and the two who had been involved in the pilot programme were able to pass on the skills they had learned that helped them cope with pain. Within 12 months the group had moved to larger premises and became a registered charity. The group meet twice a week on Monday and Thursday mornings with an average of 25-30 people attending. Some of them travel a long distance and some have terminal illnesses. The committee is made up of sufferers who understand what new members go through. They take the whole group out on coach trips at least 3 times a year using special coaches for the members.

Contact: Mike Baker, President and Founder of F.L.A.P
Tel: 0151 489 0586


Fusion Fusion

Fusion is an organisation devoted to developing community talent and creativity by providing opportunities for people of all races and religions to participate in a wide range of musical activities with performances that celebrate cultural diversity.

Fusion creates beautiful music by nurturing the talent, energy and creativity of economically poor, but culturally rich communities.

By bringing young people together across the lines of race and religion, Fusion fosters cultural understanding and community cohesion. Participants improve their social skills and self discipline, boost their self esteem and self confidence whilst learning and enjoying music.

Mrs Caroline Muzolf
Tel: 01480 217217